Orders are usually dispatched within 3-5 working days. They differ due to the couriers we use and the rates available to us.

Please note that all orders are processed by our team for dispatch on a regular routine basis. Due to this process, orders are processed immediately and we are unable to accommodate requests for delayed dispatch.

Your order will arrive 2-3 working days after dispatch for deliveries within the UK.

We offer both pickup point collection and home delivery within the UK.

For home delivery, shipping is calculated at checkout for orders under £50. Orders over £50 qualify for free UK delivery via Royal Mail.

Occasionally, we may be unable to fulfil a shipment due to circumstances beyond our control. If this happens, we will contact you directly.

We currently accept orders from Europe only and are unable to ship to other international destinations at this time.

EU delivery is available at a flat rate of £12 (€14.95).

Unfortunately, we are not yet shipping to Asia, North America, South America, or Africa. Follow our Instagram account (@daodock) and subscribe to our newsletter to receive latest updates.

Please note that in rare cases, we may be unable to fulfil shipments to certain countries due to circumstances beyond our control. If this happens, we will contact you directly.

We cannot accept responsibility for customs clearance or any import tax, country-specific customs charges or local country tax. Please check with your local customs before purchasing from daodock.com.

If you have any queries on this, please contact hello@daodock.com.

Please contact customer services via hello@daodock.com with your order number and we’ll track down your delivery. 

While we want you to be completely happy with your order, as coffee is a consumable product we’ll only replace or refund coffee if it’s faulty or damaged. This is subject to assessment by our team, as and when applicable. We don't generally offer refunds for change of mind or because something isn't to your taste.

All orders received are final and goods or service will be shipped as per the order form, therefore please ensure you check your order details before completing the payment. If it’s too late and you see a mistake, get in touch via hello@daodock.com.

At Dao Dock, we pride ourselves on offering the highest quality in everything we deliver. If your order arrives damaged, please reach out hello@daodock.com and we will resolve the issue.

Yes we do, please get in touch with us directly at hello@daodock.com.

Each box contains eight single-use drip coffee bags, with 10g of pre-ground coffee in each bag—perfect for home brewers, travellers, or anyone wanting premium quality coffee on the go.

For those looking to explore, we also offer a tasting pack with five single-use bags.

Each of our drip coffee bag is flushed with nitrogen right after the beans are ground to conserve the freshness and flavour intensity. Please store your coffee at room temperature, somewhere dark to avoid direct sunlight, and dry like a kitchen cupboard.

This depends entirely on your personal preferences. We recommend filter methods as it's a great way to explore speciality coffee. Our drip coffee bags can simply be used with or without coffee gear.

For inspiration and guidance, check out our Brewing Guide.